Like many of you, I read so much nonsense these days about social media that I have a hard time filtering what makes a real difference to the discussion. Sometimes (more rare than not these days) you come across something that makes you go, “Ya, that is smart and moves the discussion along.”
I came across this exact thing today. Alan Wolk, a good friend of KickApps, wrote this today on his blog: http://tangerinetoad.blogspot.com/2009/07/dont-suck.html. It’s a great way of looking at social media for brands.
For KickApps, not sucking is a BIG deal for our brand. I think you’ll agree that we all take a lot of pride in our work, whether that’s on the technical side of things, customer service, sales, KickDeveloper, etc., and one of our differentiators is that we as a company, and a brand, are known for this. There are countless occasions that we can point to where we have gone the extra mile for our customers and treated them the way we wish we were treated. This makes all the difference in creating a brand in this era of the social web that doesn’t suck.
Tuesday, July 14, 2009
Tuesday, June 30, 2009
Thursday, May 28, 2009
The end of the Web 2.0 advertising myth
From @bmorrissey
For a long time, I was reminded of The Graduate whenever I met with an eager, undeniably smart and ambitious Silicon Valley founder. After he explained the consumer value the Web 2.0 service created, I’d ask the business model question. Instead of whispering “plastics,” it was “advertising.”
This unflinching belief in advertising as the catchall monetization tool came out of the strange Valley culture, which I’ve found just as inward-focused as the more-maligned East Coast media industry. The VCs, analysts and entrepreneurs all bought into this idea that if you build a large enough audience, you have a media business. Not quite. On one level, I understood this line of thought. Unless you have scale, you don’t have a business anyway, so focus on scale. But it led to a nearly comical belief that the process of actually making money was quite easy, like turning on a spigot. Dave Karnstadt, the Efficient Frontier CEO, spent six months as an executive in residence at Redpoint Ventures. He told me a disturbing number of companies he met with pointed to AdSense as their revenue model. What many companies are finding is even if they build to what they find what they think is scale, it’s not enough.
This is the great unraveling of this Web 2.0 advertising myth. As Wenda Harris Millard said, “There’s not enough advertising to go around.” The Times has a story about how iMeem and other music services have recognized the economics of ad-supported music aren’t there. News Corp's Jon Miller had some interesting things to say at All Things D about how even a behemoth like MySpace needs to diversify its revenues. On a much smaller scale, Om Malik rolled out a subscription service for his GigaOm network of content sites.
Like other unravellings (not a word), this is going to get messy. This is the year these venture-backed startups will have to figure out their business models, and it couldn’t come at a worse time. Web 2.0 companies will come to realize that building a media business is hard work, not just matter of amassing millions of eyeballs. Many services built are communications platforms that don’t perform well on a direct response basis. That means relying on scarce brand dollars. And the process of selling brand advertising is painful and requires a totally different skill set and culture than these tech companies possess. The upside is the next generation of startups will most likely focus on their business models earlier – and be a little more creative than using advertising as a cure-all.
Wednesday, May 27, 2009
ClearSpring Now Sees What Half of the Internet is Doing (API Coming Soon)
ClearSpring Now Sees What Half of the Internet is Doing (API Coming Soon)
This article was picked up by The New York Times http://www.nytimes.com/external/readwriteweb/2009/05/27/27readwriteweb-clearspring-now-sees-what-half-of-the-inter-13220.html
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This article was picked up by The New York Times http://www.nytimes.com/external/readwriteweb/2009/05/27/27readwriteweb-clearspring-now-sees-what-half-of-the-inter-13220.html
Shared via AddThis
Friday, March 20, 2009
Sexywidget post about Newsgator
Checking in with NewsGator
NewsGator is a company that sort of snuck up on me in the widget space. One minute I knew them as an RSS Reader, and then seemingly overnight, they have established themselves as a leading player in helping companies leverage widgets to extend the reach of their content. Curious to learn more about them, I sent them over a few questions about their business.
Walker Fenton, General Manager for NewsGator's Consumer and Media Products, was kind enough to conduct this email interview with me. Enjoy:
What is NewsGator?
There are a lot of moving parts in NewsGator. It’s probably easiest to distill the three main things we do: first, and probably what we’re best known for, are RSS-solutions and readers (such as NewsGator Online, FeedDemon, Netnewswire, Netnewswire for iPhone etc.); however, we’re also heavily involved with social computing and RSS for the enterprise – in specific, adding significant tools and functionality to Microsoft SharePoint through our NewsGator Social Sites product (which you could think of as Facebook for the enterprise), which is a behind-the-firewall social computing platform.
The other side of the company is generally referred to as “Media & Consumer” and we focus on ways to help companies extend their brand’s reach, exposure and content, through syndication, in multiple different ways. We have several products that help companies do this, such as our social widgets, our related content offerings, our custom-built, branded iPhone applications, and something we now terming “NewsGator Publisher Suite,” which includes a host of tools that allow companies to syndicate their content, increase brand exposure, enhance revenue (such as our new “AdBurner” program, which is a pre-packaged, integrated ad placement service that can cover a company’s entire ad inventory in widgets, related content, or iPhone applications.)
What is NewsGator's revenue model?
That, too, depends on what parts of the company you’re talking about, but I’ll focus here on the Media & Consumer side. The main way we drive revenue is by charging clients monthly fees in exchange for creating widgets for them (most of which are viral), that can contain text, video, audio, pictures, etc., that allow them to spread their reach across the social web. Some of our revenue also comes from rev-share programs. For example, our AdBurner platform, designed especially for premium publishers, provides a turnkey advertising-based solution to optimize ad revenue around key web 2.0 technologies with no incremental effort on their part; a portion of this ad revenue is shared with NewsGator. We also, of course, charge clients when we build custom, branded iPhone apps for them.
How can companies use NewsGator products?
Our products allow publishers to increase the reach of their content (and visitors’ interaction with it), enhance their branding efforts, and increase visitors’ time spent on site all while monetizing this content. These products all fall under the large umbrella of “syndication.” In addition, we offer several products around data services, which provide businesses with a scalable, reliable source of RSS content and metadata around the consumption of that content across the entire NewsGator Platform. Are products are designed to be a win-win scenario for publishers: they spread their content across the viral web, enhance their branding, and make money while doing it.
Can you give us some background on the evolution of your business from enterprise RSS to include enterprise widgets?
Actually, your question is loaded! Our syndication (widget) and enterprise products grew simultaneously; the widget product didn’t descend from the enterprise product.
NewsGator started with a RSS Reader plug-in for Microsoft Outlook. Soon, there was an online portal that would sync with the client application, so users could read their feeds in Outlook or on the Web and each would synchronize with the other. NewsGator’s management noticed that there were many purchases in lots of 10, 20 (or more) and realized there was a need for an enterprise version.
NewsGator’s engineers created a behind-the-firewall RSS management tool that could present secure content to users and enable IT and business administrators to manage and monitor the RSS feeds their employees were reading.
As NGES matured, NewsGator’s management (and its customers) realized that the RSS protocol provided an efficient method to extend the product’s initial purpose (the management and consumption of RSS) to social computing. This product is now termed NewsGator Social Sites.
During the development and growth of NGES, the user base of the consumer version of the Outlook plug-in and the online reader continued to grow. In speaking with media clients, it became clear to NewsGator management that some customers wanted a way to enable their own sites’ users to personalize content but under their own brands (kind of like “My Yahoo” but branded by the customers). To answer this need, NewsGator created a white-labeled version of its online reader and deployed that solution to USA TODAY, the San Francisco Chronicle, Newsweek, the Denver Post and others. During this time, clients also asked for personalization to extend from this separate experience onto existing pages (like the section fronts of USA TODAY). During the development of that product (NewsGator Buzz), NewsGator realized that the same technology could be used to export branded content to those places where media users’ eyeballs were migrating (Facebook, iGoogle, etc.)
That’s how the widget framework and Social Sites came to be. It was concurrent (and symbiotic) development. One product did not descend from the other.
What parallels do you see between widget development and iPhone development? Can you talk a little bit about NewsGator's iPhone efforts?
Whether through an iPhone or a widget, our focus is to deliver products that show content well, maintain brand, and have interaction models that take advantage of the technology/destination (with appropriate monetization). Having said that, widgets and iPhone applications essentially do the same thing - they promote the latest videos, headlines, images, etc., but in different ways.
When Apple launched the iTunes App Store last summer, they asked Brent Simmons (the creator of NetNewsWire on the Mac) to create a version of NetNewsWire for the iPhone. They result was fantastic - Time.com named NetNewsWire on the iPhone as one of their top 10 iPhone apps for 2008. NetNewsWire for iPhone is just the right experience for the device; it doesn’t have all the bells and whistles as the desktop application, just those that are most appropriate for showing content on the device while keeping the familiar user experience that you would expect from an iPhone application. The iPhone Media Application Framework continues to build on this premise, not only showing content well, but making it simple and fast as well.
NewsGator counts among its clients a number of newspaper properties. Can you talk about the challenges and opportunities of working with this embattled sector? Any tips for startups looking to work with newspaper sites?
Yes, there is no denying that it is a challenging environment right now. What it means for us is that we’re working harder than ever to optimize the eCPMs that our publishing partners get against their content. We recently put together a program called AdBurner, where we’ve partnered with several different Ad Networks to deliver on this goal. As a technical conduit, NewsGator is in a good position to best optimize content that is shown in our widget framework or iPhone apps against advertising.
What's new in the widget space? Any new developments that Sexy Widget readers should be aware of?
Typically when people think of widgets they think of portable games or latest broadcasted headlines – but the technology landscape is changing. Now with the integration of social features and the addition of semantic metadata, a publisher’s ability to provide you with content that is relevant to you and your community is quickly approaching. Think, “tell me what I don’t know (that is important to me)”.
Can you share any observations about how the down economy is affecting NewsGator? Any tips for other entrepreneurs?
The only way to survive a market like this (or any market for that matter) is to continually focus on delivering value. Sounds a bit textbook to say that, but it holds true.
What can we expect to see from NewsGator in 2009?
We’re continuing to innovate, to push boundaries in the changing publishing landscape. We’re big fans of helping companies find new ways to reach audiences, and figuring out ways to learn more about these audiences to better address their needs as well. Happy readers are a good thing
http://www.sexywidget.com/my_weblog/2009/03/checking-in-with-newsgator.html
Friday, March 13, 2009
Only in that fleeting calm is truth realized
Room for tender emotions is almost always stolen. This is not to say that the darker emotions of shame, guilt, despair, etc. are not also prone to distract us from moral agency. In our struggle to survive our emotions, we must pit one against the other. Sometimes a certain neutralization results. Only in that fleeting calm, does truth sometimes make a brief cameo appearance.
Monday, March 9, 2009
Monday, March 2, 2009
2009 Online Trends from Jefferies Internet Conference
What To Look For In 2009: The CEO Consensus From The Jefferies Internet Conference
By Rory Maher - Fri 27 Feb 2009 07:29 AM PST
God knows, there's no shortage of pessimism about the economy and the state of U.S. business these days. But put 70 CEOs in a room together and you're bound to hear something positive. Here, according to the cluster of CEOs that attended the Jefferies Internet Conference this week, are some of the big opportunities for online companies in 2009. (They were distilled from a report on the conference by Jefferies internet analyst Yousseff Squali.)
—More subscription models in 2009 and 2010. As ad dollars dry up in 2009 and perhaps into 2010, digital companies will be forced to find other ways of making money, and some indicated they were already actively pursuing subscription models that generate additional and more stable revenue streams. Netflix said it is likely to roll out a new service that charges customers for online streaming from its catalog, while Shutterfly said it would probably charge customers who use the most storage on its personal-publishing service.
—Consolidation is necessary and likely in online video. The consensus was that there are too many online video companies with high-cost business models chasing too few ad dollars. The result? Some industry shrinkage.
—Display isn't going away even though things look awful now. Most executives believed that when the economy recovers, online marketing campaigns will evolve from narrow buys that focus on either search or display to more integrated campaigns across both types of ads. That would give display a lift, though it is unlikely to ever return to its heady growth rates of recent years.
—Profit margins will improve. The weak economy has caused even the most optimistic CEO to scrutinize the costs of running his/her business—and most at the conference said that was the silver lining of the recession. Comscore (NSDQ: SCOR), Bankrate (NSDQ: RATE), and Valueclick all expected profit margins to improve over the next couple years.
Keep in mind that these conferences tend to be forums for companies to promote themselves, so it's not surprising that much of the focus was on what will go right for online businesses and not as much on what is now going wrong.
By Rory Maher - Fri 27 Feb 2009 07:29 AM PST
God knows, there's no shortage of pessimism about the economy and the state of U.S. business these days. But put 70 CEOs in a room together and you're bound to hear something positive. Here, according to the cluster of CEOs that attended the Jefferies Internet Conference this week, are some of the big opportunities for online companies in 2009. (They were distilled from a report on the conference by Jefferies internet analyst Yousseff Squali.)
—More subscription models in 2009 and 2010. As ad dollars dry up in 2009 and perhaps into 2010, digital companies will be forced to find other ways of making money, and some indicated they were already actively pursuing subscription models that generate additional and more stable revenue streams. Netflix said it is likely to roll out a new service that charges customers for online streaming from its catalog, while Shutterfly said it would probably charge customers who use the most storage on its personal-publishing service.
—Consolidation is necessary and likely in online video. The consensus was that there are too many online video companies with high-cost business models chasing too few ad dollars. The result? Some industry shrinkage.
—Display isn't going away even though things look awful now. Most executives believed that when the economy recovers, online marketing campaigns will evolve from narrow buys that focus on either search or display to more integrated campaigns across both types of ads. That would give display a lift, though it is unlikely to ever return to its heady growth rates of recent years.
—Profit margins will improve. The weak economy has caused even the most optimistic CEO to scrutinize the costs of running his/her business—and most at the conference said that was the silver lining of the recession. Comscore (NSDQ: SCOR), Bankrate (NSDQ: RATE), and Valueclick all expected profit margins to improve over the next couple years.
Keep in mind that these conferences tend to be forums for companies to promote themselves, so it's not surprising that much of the focus was on what will go right for online businesses and not as much on what is now going wrong.
Tuesday, January 27, 2009
New Rules of a New Age
Today companies operate by new rules of a new age, among them:
• Customers are now in charge. They can be heard around the globe and have an impact on huge institutions in an instant.
• People can find each other anywhere and coalesce around you—or against you.
• The mass market is dead, replaced by the mass of niches.
• “Markets are conversations,” decreed The Cluetrain Manifesto, the seminal work of the internet age, in 2000. That means the key skill in any organization today is no longer marketing but conversing.
• We have shifted from an economy based on scarcity to one based on abundance. The control of products or distribution will no longer guarantee a premium and a profit.
• Enabling customers to collaborate with you—in creating, distributing, marketing, and supporting products—is what creates a premium in today’s market.
• The most successful enterprises today are networks—which extract as little value as possible so they can grow as big as possible—and the platforms on which those networks are built.
• Owning pipelines, people, products, or even intellectual property is no longer the key to success. Openness is.
Thursday, January 8, 2009
2009 Widget Industry Predictions
In the Year 2009, the follow will happen:
1. consolidation of powerful and useful widgets thanks to Flex, JavaFX and Silverlight
2. Lines get fully blurred from the desktop to the browser because of Os Layering, Widget-App Engines and SSB clients.
3. Consolidation of Widget-apps in mobiles thanks to mobile RIA platforms. that are exactly the same ones dominating the desktop
4. Widgetization in pretty much all online service
5. Live FX Framework Widgets now out and showing a new game for Widgets and Widget-apps
6. Google and Yahoo caving in and finally giving direct support for Windows Vista Sidebar
7. Widgets get into a Socialization Frenzy
8. Widgets get into a Federated Identity Connector Frenzy
9. Widgets turn heavy into branding and entertainment. a blur of Widget Utilities and Widget Advertising starts to happen. a small backlash to follow thanks to that and the ties of widgets with Identity and Sociality
10. Widgets hit big money as engagement, branding and code portability gain the spotlight
1. consolidation of powerful and useful widgets thanks to Flex, JavaFX and Silverlight
2. Lines get fully blurred from the desktop to the browser because of Os Layering, Widget-App Engines and SSB clients.
3. Consolidation of Widget-apps in mobiles thanks to mobile RIA platforms. that are exactly the same ones dominating the desktop
4. Widgetization in pretty much all online service
5. Live FX Framework Widgets now out and showing a new game for Widgets and Widget-apps
6. Google and Yahoo caving in and finally giving direct support for Windows Vista Sidebar
7. Widgets get into a Socialization Frenzy
8. Widgets get into a Federated Identity Connector Frenzy
9. Widgets turn heavy into branding and entertainment. a blur of Widget Utilities and Widget Advertising starts to happen. a small backlash to follow thanks to that and the ties of widgets with Identity and Sociality
10. Widgets hit big money as engagement, branding and code portability gain the spotlight
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